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Cover

Every piece on every booking carries £50 of cover against loss or damage while in our care, included in the price. No forms at booking, no excess. Claims are simple: photos and a description within 7 days of delivery.

What is covered

Loss of a piece, and damage caused while the piece is in our care, up to £50 per piece. In our care means from the moment we take it at collection to the moment you receive it at delivery, including time at our hub.

What is not

Damage to fragile contents where the packing could not survive normal handling (see the packing guide).
Prohibited items, which should not have travelled.
Pre-existing damage, and normal wear to the outside of cases and boxes.
Consequential losses: we cover the piece, not the missed event.

Worth more than £50?

Carry it with you, or email us before booking: for some items we can agree enhanced cover in writing; for others we will honestly say we are the wrong tool.

How to claim

Email hello@walesshuttle.co.uk within 7 days of delivery with your reference, photos and what happened. We respond within 2 working days and settle agreed claims within 14.